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Shipping

Shipping

All orders are shipped from the United States via the United States Postal Service (USPS). Shipping in the US is done via First Class Mail and is delivered between 2-5 business days after the order is marked as shipped. All US orders come with delivery confirmation. We do not ship on Saturday, Sunday, or Holidays. Shipping via FedEx, DHL or UPS is not available. 

Shipping Methods:

USPS First Class Mail: 2-5 business days after shipping
USPS Priority Mail: 2-3 business days after shipping 

Order Tracking:

Packages shipped within the United States are shipped with a tracking and delivery confirmation number. This means you should be able to track you package right up to your door. You will receive a shipment confirmation email with a tracking number once the package is processed by the USPS. Information is generally available on the evening of the date the package was shipped. Please be aware that the USPS provides only a delivery confirmation service for some remote destinations, not a tracking service. Confirmation of delivery or attempted delivery is always provided. The link below may be used to view the status of a shipment using a tracking number:

https://tools.usps.com/go/TrackConfirmAction

Lost Shipments:

All USPS mail shipments within the United States will be considered lost if they have not arrived after 15 business days per the USPS. Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and are not eligible for a refund. Packages that are confirmed delivered by a delivery confirmation number are NOT eligible for a refund. Please make sure the shipping address you use for your order is to a safe and secure location. Packages that are stolen after delivery are not eligible for a refund and the customer will need to file a claim with the USPS.

Incorrect Addresses:

Please make sure you have entered your shipping address correctly BEFORE submitting your order. If you notice an error, contact us by email immediately. We try to ship all packages as soon as possible to get them delivered to our customers quickly. Many times we are unable to change a shipping address before a package is already in the mail. Packages that are confirmed delivered to the address on the order are NOT eligible for a refund. Packages returned to us because of an incorrect or incomplete address may be assessed a 20% surcharge for redelivery.

Guaranteed Delivery – US:

We guarantee that your domestic shipment will be delivered to the address you provided to us. If your package is lost by the carrier, we'll replace it - FREE. Every package we send inside the US has a delivery confirmation number. This is our proof of delivery. If your package is lost, and the carrier cannot give us confirmation of delivery, we will send you a replacement of your order at no cost to you. (If the carrier has proof of delivery, yet you say that you did not receive your package, you must file a claim directly with the carrier, using the delivery confirmation number we will provide for you). You must allow enough time for the carrier to deliver your package. In the case of the USPS, it can take up to 20 business days to deliver your package. Please wait the required amount of time before notifying us of an undelivered package.